We want you to feel confident when you shop at Lighting Empire and that is why we offer a 30 Day Money Back Guarantee.
This returns policy applies to all purchase(s) made at a Lighting Empire store or on our online store https://www.lightingempire.com.au.
The Lighting Empire 30 Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations Act 2010.
Please read our Returns Policy.
We will provide Money Back if the following are met:
- You have a valid Lighting Empire Tax Invoice
- The product(s) are in original undamaged packaging, including all instruction manuals and accessories.
- The product(s) have not been installed, used or altered.
- The refund or exchange is valid within 30 days of invoice date or date of dispatch.
- The product(s) would need to be returned to the original place of purchase.
- Any cost associated with returning the goods would be at the consumers expense.
- Ex display clearance product (s)
- Custom made Product (s) i.e LED Strip Lighting, Specially Powder Coated & Custom Made Chandeliers.
Please note that any refund given would be less original postage/insurance costs. (In the event that your goods were shipped for free the actual postage amount would be deducted from the refund).
Please note: Any Refunds will be made into the same account as which the purchase was made (conditions apply to Credit cards). Please contact us on 07 3341 0008 for further information.
If you product is older than 30 days and you have changed your mind and would like return it. Lighting Empire is still here to help. Provided it meets the above conditions and the product has not been discontinued we may offer you a 12 month in store credit note. The issuing of this credit note will be at Lighting Empire’s discretion.