Contact Us
Get in touch with the Online Sales Team
The team in our online customer service department are on hand to assist you with your website enquiries.
If you would like to get in touch with us feel free to call, email or submit an enquiry form.
Info for website PICK UP orders.
Your order can be picked up during the website office hours. Please advise us beforehand if you wish to pick-up your order.
When your order is ready for collection you will get an email from us to advise your order is ready for pickup.
PICK - UP LOCATION:
Get in touch with the Underwood Store
If you would like to get in touch with us feel free to call, email or submit an enquiry form.
Get in touch with the Labrador Store
If you would like to get in touch with us feel free to call, email or submit an enquiry form.
Get in touch with the Capalaba Store
If you would like to get in touch with us feel free to call, email or submit an enquiry form.
Contact Us
Here is what our Customers have to say
Great service and prices. We are regular customers, always happy to recommend to friends and family and have found them to be very honest and helpful.
Angela P.
03:02 16 Nov 19
Fantastic service and great product range and prices. Moe was exceptionally helpful every step of the way, and gave practical, honest advice, rather than trying to upsell. I was really impressed with their flexibility (e.g. a pendant light wasn't in... stock, but I was offered the generous option of replacing it with a larger light, or having it ordered in; I was also unable to have two of the lights installed at my property and returning them for a refund was very simple). I highly recommend Lighting Empire and thank the team for their help.read more
Christina W.
12:43 12 Aug 21
Excellent collection and best customer service
Hitesh P.
23:55 05 Apr 23
Excellent customer service & advice. Very friendly but professional. I would highly recommend over any other store for electrical needs
Surinder G.
14:14 16 May 22
After going at bunning and trying different bulbs for my "flashing" ceiling fan light and no results went to lighting empire and the first bulb they gave me it works like a champ. I was at the point of buying a new fan but they saved me some... dollars. Thanks guys , keep the good work. You have a new customer now. Cheersread more
Alerti H.
00:59 15 May 23
Best range and service by a country mile. These guys know their stuff and are approachable and offer honest advice. They don't pressure you to make a purchase and are very accomodating. I'd highly recommende them.
Hylton J.
09:48 20 Feb 22
Sensible prices for good looking products.
Robert G
04:11 09 Jul 23
Great staff
Neil S.
11:48 29 Apr 21
Spent so much time scrolling through all the lighting stores in the Brisbane area, Lighting Empire had the best range by far!The store in Underwood has gorgeous displays, and I found exactly the style I was looking for.Great prices and super... friendly service.read more
Darci T.
22:07 09 Oct 22
The best-selling shop and friendly staff ,easy to deal with.Price is competitive and they can beat it if you find anything cheaper. I recommend everyone to shop here to find out.
Mohammed H.
21:23 17 Jul 21
Great prices and excellent service.
Boris L.
11:56 01 Dec 21
Awesome service. Excellent quality & quantity to choose from. We had found what we wanted online. We wanted to see the item in the store. It was actually on display which was even better as we were able to visualise our pendant light in our hallway.... Our purchase was carried to the car & placed in the boot. We will shop there again.read more
Dorothy M.
00:41 16 Aug 20
Great service friendly and helpful staff.
Angela S.
21:40 27 Jun 22
Good range of light fittings
Dilip B.
08:18 11 Mar 21
Staffs are kind always. Good after service. I definitely recommend this shop.
Wangsung K.
09:16 17 Nov 20
Needed a special light. Only place on GC that had stock. Excellent service.
robin C.
10:37 28 Mar 23
Great prices available here. They have an on-line presence as well. Conveniently located in Labrador for those on the North end of the Gold Coast. The young man behind the counter was very helpful. I highly recommend this business as an... alternative to Bunnings and Beacon Lighting.read more
Andrew P.
05:32 04 Jan 22
I made my first purchase at lighting Empire Labrador around 2016. Excellent service from Farhaan and his team along with great advice regarding products that suited my needs. Currently living in Mackay and still buying from Lighting Empire. Had an... issue with a fan control that is two years old. Contacted Farhaan and four days later a new fan control arrived to me here in Mackay with out charge. If your after high quality products with first class back up, this company can be trusted as proven over time due to how they dealt with a couple of minor issues over the years. Current date is 12th Feb 2024.read more
Trevor B.
03:10 12 Feb 24
Awesome service. I had huge dilemmas choosing the right fan and Nick was very patient with me, giving honest advice without pushing for a sale. Won me.
Jack H.
11:23 14 Dec 19
Amazing and honest customer service. Great advice on what will suit our area. I initially chose something else, more expensive but the staff advised on something else and I am glad I went with what they advised me. The bar light looks great in our... kitchen. Five stars all around. Highly recommend 👌.read more
Nazneen U.
02:14 18 Nov 23
Really good honest family service. Very accommodating to your needs. Have 2 stores, the other one in Underwood. Large range on display, can get hold of an even bigger range. Great prices compared to other similar stores.
Surinder G.
08:25 22 Apr 22
I bought 5 ceiling light fans a couple of years ago for my renovation. Installed them last year and last week one of them started flickering uncontrollably. I contacted Farhaan who told me what I needed to fix the issue and supplied me with the... part. It's now working perfectly fine. Thanks so much Farhaan.read more
Annette T.
06:15 30 Mar 23
Purchased several items from this store. I was more than happy with the deal I was offered on both occasions. FabulousShowroom with more than you could imagine to choose from.Helpfull staff. I order one not in stock and they arranged in one day... to have have it delivered.Plenty Parking. Public transport nearby. Worth a Visit. ?read more
Gary Boormakin Corroll Enterprise
00:54 25 Jan 18
Great range of beautiful lighting products from the humble down-light to the most exquisite chandeliers.And above all, extremely professional and friendly service.Highly recommended!
Shekhar S.
09:35 10 Oct 21
Bought a new fan. Good people , good price and good service.
Joe C.
08:52 05 Feb 22
Great quality range of lighting and fans
Niko Z.
00:53 03 Nov 22
In an age where customer service seems to be a dying art , it is refreshing to find a business that is prepared to take the time to find out what it is you need and suggest, not sell ,you a product that meets or exceeds what it is you require. Moe... and Shoyab helped us through the complex decisions making process of finding the right ceiling fans by asking questions and making suggestions. They also helped us get stock straight away from the manufacturers warehouse as we were not local and needed the fans ASAP as we had arranged an electrician to start work and if we didn’t have them to take away with us would have meant delays reorganising trades for the instal. Well done guys, we will be back next time we need lights and fansread more
Ian H.
06:42 26 Feb 21
Excellent range of lighting solutions on display in a stunning, large showroom. Good thing they have seats because you might need a break looking through the extensive selection. Customer service was a pleasant surprise – they are knowledgeable,... honest, and friendly. I have been to a number of lighting stores from Fortitude Valley through to Logan areas, this store is a recent discovery and is now one of my favourites. Note: Blurred out prices to reduce confusion for any items that might have been on sale.read more
Natasha M.
12:15 12 Jun 24
Amazing team is an understatement!!! They truly pride themselves on customer service and satisfaction. I would highly recommend them for all your lighting needs!!! Thank you very much 🙏🏻😊
Sam K.
23:32 10 Nov 20
Fantastic shop. I have used them many times and they have always been incredibly helpful and happy to give advice. Their prices are better than anyone else and their knowledge is second to none. Very happy to recommend!
Matt M.
23:28 30 Jul 19
A good collection of lighting equipment. Reasonable price
Chandana S.
03:13 25 Aug 24
Nice local range for your lightning needs, friendly knowledgeable staff great to deal with.
Dragan K.
04:43 31 Oct 20
Very helpful & great prices
Sandra R.
01:11 15 Feb 22
I have bought 3 chandeliers from Lighting Empire and the last 2 were custom made ( I wanted a specific colour of crystals) . I am very happy with the service, They follow up until you have got your order and are happy with it and if there are minor... errors they fix it, Very good experience and I will be buying more chandeliers from them 🙂read more
Ellie N.
01:32 12 Nov 18
Laurence was very friendly and helpful.
Patsy Di M.
06:37 02 Dec 19
Nice staff. Called to ask a question, they didn't have what I was looking for but were nice and polite. Nice experience. Thanks
T C
03:37 28 Apr 21
Good range & prices that are negotiable & attentive service
susser
07:25 28 Sep 21
Great customer service and a wide variety or products. Highly recommended!!
Ricky Y.
00:27 30 Jul 22
Great service,,, very fast a prompt & also got the product cheaper in store than online..???
Steve L.
00:56 19 Jul 19
Great range at competitive price.Good range of chandeliers too.
Ismail J.
11:51 17 Nov 20
Very reasonable nice staff.
sandra A.
07:39 01 Jul 19
Fantastic service and products. Great price on all item
Muhammad J.
05:01 29 Apr 19
Very good service, thanks
RUSSELL A.
20:26 30 Dec 19
Expectional Service, Friendly staff who go the extra mile to help you.
Robyn B.
05:14 21 Jun 21
What a great place. Different product range to most stores. Service friendly and professional.
Damien C.
01:43 02 Feb 19
Experienced knowledgeable topped off with a sense of humor.A pleasure to deal with all the staff.
Colleene A.
06:30 09 Apr 21
A huge range from extremely cheap fans and lights to very expensive. I had a problem with the cheap fans but they sent a new remote and receiver to my house to replace the faulty one. Great service. Highly recommend retailer
Richard “Richo” W.
20:51 11 Oct 22
Outstanding service from Jess!!!I purchased a certain product over the phone thinking I'm connected to a local store. I later realised that it was the Gold Coast shop, an hour drive away. Jess arranged - within 10 minutes or less - for the products... to be sent to Capalaba - at no extra charge, even though they had price matched another's store prices. I'm totally impressed by the friendliness and outstanding service. Thank you.read more
Ellen B.
11:52 14 Jun 24
Excellent range of lighting and the staff are really friendly. They also know their stuff when it comes to lighting to the extent that they helped us to redo the lighting and electrical plan on our new build. Cannot recommend enough.
David J.
07:36 23 Apr 22
They always have what I want and at a great price.
Michael P.
00:37 19 Jul 21
Great service and advice
Zac R.
04:47 01 Dec 20
Your one stop shop for all your lighting needs, super helpful and friendly staff. Must check out
LUQMAN N.
23:28 28 Apr 23
Great guys, very helpful and a good price!
Josh R.
06:11 07 Jun 19
Very helpful and very happy with my purchases thanks Nick
Debbie H.
23:43 28 Oct 20
Staffs are kind. Good after service. I recommend this shop.
Wangsung K.
03:35 23 Nov 19
I visited the Underwood store today, such great service, I was only looking for a part for a ceiling fan and they were able to help. Such a great place and very friendly people.
Sean
03:33 20 Apr 24
