Shipping policy
Currently all orders greater than $199 are eligible to receive free shipping anywhere within Australia excluding remote and some out of metro areas.
Free and Flat Rate Shipping
If you fall outside metro areas, a flat rate of approximately $35.00 that will be calculated upon checkout.
* If the shipping location or size of your order renders it nonviable to send we reserve the right to request additional freight, or cancel the sale if a solution can not be found.
Your Item will be dispatched out of Brisbane – Queensland.
Please Note: Once payment has been made in full, your goods will be dispatched within 24-48 hours either via Australia post, TNT or Fast-way couriers excluding weekends and QLD public Holidays.
Please allow 3-8 working days for delivery to most capital cities and more time could be required for postage to regional area. Please ensure an address is provided to us where someone is available to sign for the goods.
Alternatively, if no one is available to sign for the goods at the nominated address, an ATL (Authority To Leave) will be authorised to leave the parcel in a safe location on the premises. Lighting Empire will NOT BE RESPONSIBLE for any stolen packages.
You will be emailed a tracking number by the courier company to view the progress of your shipment and to ensure someone is at the nominated address to sign for the parcel
Remote deliveries
If you live in a remote location, under certain circumstances the Australia Post may deliver to a recognised Australia Post collection point or depot in the nearest main town.
International deliveries
Online shopping is only available to customers within Australia. We welcome product inquiries from overseas, please contact our web sales team and we will investigate and advise the possibility of supply.
Over-sized Goods
For bulky or over-sized goods, our shipping charges reflect the true size of the item based on the physical weight and volumetric size of the product. For this reason additional charges may apply to orders involving bulky or over-sized products.
Bulk Ordering
Free shipping is valid for all online orders, at the price listed at Lighting Empire website. If a better price is negotiated on the basis of bulk ordering, free shipping may not apply.
Stock Availability
If you have purchased an item that is currently not in stock or an item that is back-ordered, you will be notified immediately about the possibility for delay.
Pick Up In-Store
You can pick up your order from our stores free of charge. please contact our web sales team or call 07 3341 0008 to advise for pickup
Pick Up Locations:
34 Kingston Road, Underwood, Qld 4119
134 Brisbane Road, Labrador, Qld 4215
123 Redland Bay Rd, Capalaba QLD 4157
We will process your order within 24 hours upon receipt of payment. If there is a problem fulfilling your order (e.g. items need to be ordered in), we will call you within this period to let you know.
If picking up in-store, you may contact us if you wish to discuss payment options.