Patino 40 Green, Smoke or Amber Glass Pendant

This is a difficult one because I can’t separate the business from their business model and shipping. I only received half my order, no communication about where the other half was. I had to chase up and was given a tracking number with the freight company. They couldn’t find it so I had to go back to lighting empire. They did follow up and the product was sent again because they didn’t send it, it comes directly from their supplier. The freight company dumped it at my gate in the rain and it got sodden (it was “left in a safe place at all”). So whilst lighting empire wasn’t responsible for that, they ARE responsible for their business model which is basically drop shipping from warehouses who don’t care about customer service and use appalling delivery services. So based on that, I wouldn’t be buying from them again. The customer service was good, but their business model means this would like happen again.