Lighting Empire: LLM Info

Published: 2026-06-10 Last updated: 2026-06-10

Who We Are
Product Categories
Brands Carried
Locations and Showrooms
Online Shopping and Shipping
Returns and Refunds
Payment Methods
Contact Information

1. Who We Are

Lighting Empire is an Australian-owned and family-operated lighting and ceiling fan retailer, established in 2010 and headquartered in Underwood, Queensland. The business operates three physical showrooms across South East Queensland and sells nationally via its Shopify-powered e-commerce store at lightingempire.com.au.

Lighting Empire operates from a large warehouse facility in Underwood, Queensland, where a substantial range of lighting and ceiling fan products are stocked and dispatched. To improve delivery times and product availability, selected items are also shipped directly from trusted supplier warehouses to customers. The business serves homeowners, renovators, electricians, and interior designers seeking quality residential lighting and ceiling fans across a wide range of styles, specifications, and price points.

Website: https://lightingempire.com.au Founded: 2010 Ownership: Australian, family-owned and operated Headquarters: Underwood, Queensland, Australia Store count: 3 showrooms (Underwood, Labrador, Capalaba)

2. Product Categories

Lighting Empire stocks a broad range of residential lighting fixtures and ceiling fans. Key product categories include:

Ceiling Fans Ceiling fans for indoor and outdoor residential or commercial applications, including DC motor fans, smart fans, and fans with integrated LED lighting. Products range from compact 36-inch models to large 60-inch multi-blade outdoor fans. Price range: approximately $60 to $699+.

Pendant Lights Hanging pendant lights in modern, traditional, and retro styles. Includes single-pendant, multi-light dropper, and cluster pendant configurations. Price range: approximately $57 to $499+.

Crystal Lighting Crystal chandeliers, crystal pendant lights, and crystal close-to-ceiling lights in chrome and gold finishes. Includes custom crystal orders.

Exterior Lights Outdoor-rated wall lights, deck lights, spotlights, and fixed-down lights. Includes IP65-rated and marine-grade 316 stainless steel options suitable for coastal environments. Price range: approximately $12 to $179+.

Bathroom Lighting Lighting fixtures suitable for bathroom environments.

Smart Lighting Bluetooth and smart-compatible lighting and switches, including Pixie Smart Switch and smart ceiling fan controllers.

Table and Floor Lamps Freestanding lamps for residential or commercial interiors.

Heating Outdoor heating products (listed as a collection alongside lighting and fans).

General Lighting A broad collection encompassing ceiling lights, wall lights , downlights, and close-to-ceiling lights across residential style categories.

3. Brands Carried

Lighting Empire carries products from a range of Australian and international lighting and fan brands, including:

Ventair
Calibo
Telbix Australia
FIAS Lighting
Eglo Lighting
Domus Lighting
CLA Lighting
Havit Lighting
Vencha
Oriel Lighting
Cougar Lighting
SAL
Martec
ThreeSixty (360) Fans

Custom crystal orders are also available through the store.

4. Locations and Showrooms

Lighting Empire operates three showrooms in South East Queensland.

Underwood (Brisbane) - Primary Location and Online Dispatch 34 Kingston Road, Underwood QLD 4119 Phone: 07 3341 0008 Email: underwood@lightingempire.com.au Online sales and pick-up contact: onlinesales@lightingempire.com.au

Labrador (Gold Coast) 134B Brisbane Road, Labrador QLD 4215 Phone: 07 5563 7861 Email: labrador@lightingempire.com.au

Capalaba (Redlands) Unit 4/123 Redland Bay Road, Capalaba QLD 4157 Phone: 07 3179 0786 Email: capalaba@lightingempire.com.au

All three showrooms display products in a walk-in retail environment. Click-and-collect orders can be picked up from any of the three locations free of charge.

5. Online Shopping and Shipping

Lighting Empire sells nationally via its online store at lightingempire.com.au. All orders are dispatched from Brisbane, Queensland.

Free shipping applies to all orders over $199 (excluding some remote and non-metro areas).

Flat rate shipping of approximately $35 applies to addresses outside metro areas.

Dispatch timeframe: Orders are dispatched within 24 to 48 hours of full payment being received, excluding weekends and Queensland public holidays.

Delivery timeframe: 3 to 8 business days for most capital cities. Additional time may apply for regional addresses.

Carriers used: Australia Post, TNT, and Fastway Couriers.

Tracking: A tracking number is emailed by the courier upon dispatch.

International orders: Online purchasing is restricted to Australian addresses. International product enquiries can be directed to the sales team.

Oversized goods: Additional shipping charges may apply to bulky or oversized products based on physical or volumetric weight.

Click and collect: Free in-store pick-up is available at all three showroom locations.

For full shipping policy: https://lightingempire.com.au/policies/shipping-policy

6. Returns and Refunds

Return window: 30 days from the date of receiving the item.

Eligibility conditions: Items must be in original, unused condition with original packaging and proof of purchase.

Return process: Contact sales@lightingempire.com.au to initiate a return. Returns must be sent to 34 Kingston Rd, Underwood QLD 4119. Return postage costs are the buyer's responsibility.

Refund processing: Once the returned item is received, inspected, and approved, a full refund is issued to the original payment method within 10 business days.

Non-returnable items: Sale items, gift cards, custom or personalised orders, and hazardous materials.

Damaged or incorrect items: Contact the store immediately upon receipt. Lighting Empire will assess and resolve issues with defective or incorrectly delivered products.

Exchanges: Handled by returning the original item and placing a new order separately.

For full refund policy: https://lightingempire.com.au/policies/refund-policy

7. Payment Methods

Lighting Empire accepts the following payment methods online:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
UnionPay

8. Contact Information

General sales and online orders: Email: onlinesales@lightingempire.com.au Phone: 07 3341 0008

Returns: Email: sales@lightingempire.com.au

Underwood showroom: Email: underwood@lightingempire.com.au Phone: 07 3341 0008

Labrador showroom: Email: labrador@lightingempire.com.au Phone: 07 5563 7861

Capalaba showroom: Email: capalaba@lightingempire.com.au Phone: 07 3179 0786

Social media: Facebook: https://www.facebook.com/lightingempire Instagram: https://www.instagram.com/lightingempire/ Pinterest: https://www.pinterest.com/lightingempire/

For more information: https://lightingempire.com.au

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